Welcome to Tail! By using our website and placing an order, you agree to the following terms. These Terms & Conditions apply to all transactions made through www.tailfoods.com (“the Website”) and form a binding agreement between you (“the Customer”) and Tail (“we,” “us,” or “our”).

We reserve the right to update these terms at any time without prior notice. It is your responsibility to review them periodically.

Products and Intended Use

Tail provides high-quality functional treats, nutritional supplements, oils, and accessories designed to support general pet wellness. All products are formulated exclusively for dogs and cats.

⚠️ Medical Disclaimer:
Our products are not intended to diagnose, treat, cure, or prevent any disease or condition. They should not be considered a replacement for professional veterinary care or prescribed medications.

You must consult a veterinarian before using our products if your pet:

• Has a diagnosed health condition
• Is taking medication
• Is pregnant or nursing
• Has known allergies or sensitivities

Customer Responsibility:

• You assume full responsibility for determining the appropriateness of our products for your pet.
• You confirm that the use, import, and possession of our products complies with local laws and regulations in your country or region.
• You agree not to administer products in conflict with their intended purpose or usage instructions.

Legal Disclaimer and Limitation of Liability

By purchasing from Tail, you agree to use all products at your own risk. We are not liable for any direct or indirect damages, injuries, or consequences that may arise from the use or misuse of our products, including but not limited to:

• Allergic reactions, food intolerances, or sensitivities
• Negative side effects or interactions with medications
• Improper storage, dosage, or administration
• Use against veterinary advice or in violation of product guidelines
• Use of expired or tampered products
• Misuse by unauthorized persons (e.g., children, other animals)

We disclaim all liability for incidental or consequential damages to the maximum extent permitted by applicable law.

No Warranties Are Given Regarding Outcome or Effectiveness. Every pet is unique, and results may vary significantly.

Prohibited Use and Compliance

Our products may not be used:

• For any illegal or unethical purpose
• In human consumption
• On animals not specified (e.g., wildlife, farm animals)
• For resale or distribution without prior written approval from Tail

We reserve the right to:

• Refuse service or cancel orders suspected of abuse, fraud, or misuse
• Report fraudulent or illegal activity to the appropriate authorities

Ordering, Payment & Pricing

By placing an order on our website, you:

• Confirm that you are legally capable of entering into binding contracts
  
• Agree that the order is binding once confirmed

Payments:

We accept secure payments via:

• Visa, MasterCard, American Express
• Klarna
• Apple Pay & Google Pay
• Shopify Payments

All payments are processed with SSL encryption. We do not store payment credentials.

Prices:

• All prices are shown in the selected currency and include VAT (where applicable)
• Shipping costs and any applicable import duties are calculated and shown at checkout

Order Refusal & Cancellation:

We reserve the right to cancel any order due to:

• Product unavailability
• Payment authorization issues
• Suspected fraud or policy violations

Shipping & Delivery

We aim to process and ship orders promptly. Delivery time depends on the destination, courier, and customs clearance (for international orders).

Note: We are not responsible for delays caused by third-party logistics, customs processing, or force majeure events.

For full shipping details, including return procedures, please refer to our Shipping & Returns Policy.

Right of Withdrawal & Returns

You have the right to withdraw your purchase within 14 days of delivery, under the following conditions:

• Items must be unopened, unused, and in original packaging
• You must follow our return process described in the Shipping & Returns Policy

Refunds will be issued once the return is approved and received in acceptable condition.

⚠️ Opened, used, or damaged products cannot be returned for hygiene and safety reasons.

7. Force Majeure

Tail is not liable for failure or delay in fulfilling orders due to events outside our control, including:

• Natural disasters, pandemics, or extreme weather
• Labor disputes or supplier issues
• System outages, cyberattacks, or logistics disruptions
• War, civil unrest, or changes in regulations

8. Limitation of Warranty

We guarantee that our products are delivered free from manufacturing defects. If your product arrives:

• Damaged
• Incorrect
• Defective on arrival

Please notify us within 7 days of delivery, and we will provide a suitable remedy (replacement or refund).

We do not guarantee shelf life or effect beyond what is stated on the packaging.

9. Dispute Resolution & Jurisdiction

These terms are governed by Swedish law. Disputes shall be resolved as follows:

• Initial contact should be made via our customer support
• If not resolved, the matter shall be settled by the relevant Swedish court
• We comply with EU consumer protection regulations and alternative dispute resolution (ADR) mechanisms

10. Privacy & Data Protection

We handle your personal data in accordance with GDPR and our Privacy Policy.
We collect only the data necessary to process orders and do not share or sell your data without explicit consent, except:

• When required by law
• For shipping and payment processing purposes

11. Cookie Usage

Our website uses cookies to enhance functionality and user experience.
By using the site, you consent to the use of cookies as explained in our Cookie Policy.

12. Contact Information

If you have questions or concerns about your order, returns, or these terms, please contact us:

Tail Foods
Kocktorpsvägen 28
132 43 Stockholm
Sweden
Email: info@tailfoods.com